1. Agreement and scope

These Terms of Service (“Terms”) govern your access to and use of BiteBuddy’s websites, restaurant ordering pages, customer account features, and related customer-facing services (collectively, the “Services”).

The Services are operated by Whitespace Studio LLP, operating as BiteBuddy (“BiteBuddy,” “we,” “us,” or “our”), based in Richmond, British Columbia, Canada.

These Terms are primarily for customers and ordering users. If you access the BiteBuddy Restaurant Manager tablet application or operator tools as restaurant staff, basic access and conduct rules in these Terms apply to that use. Commercial terms for restaurants—including fees, settlement, hardware, data-processing arrangements, and other business terms—are governed by the applicable restaurant services agreement or onboarding contract between BiteBuddy and the restaurant, not by these customer Terms.

By accessing or using the Services, including browsing a participating restaurant page, placing an order, creating an account, or joining optional customer programs, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

2. BiteBuddy’s platform role

BiteBuddy provides an ordering technology platform that helps customers place orders with participating restaurants.

BiteBuddy does not prepare food, control restaurant kitchens or staffing, or guarantee the quality, safety, legality, or availability of food or beverages offered by restaurants.

3. Restaurants and the contract for food

Participating restaurants are independent businesses. They are not employees, agents, partners, or representatives of BiteBuddy.

Restaurants are responsible for food preparation, menu accuracy, pricing, inventory and availability, food quality and safety, pickup or delivery fulfillment (including any third-party delivery they arrange), and compliance with laws applicable to their restaurant operations.

Unless applicable law provides otherwise, the contract for the purchase of food or beverages is formed directly between you and the restaurant when the restaurant accepts the order.

Some restaurants may participate in a disclosed brand group of related locations. Where clearly disclosed, certain optional customer-program features (such as loyalty or offers) may work across those related locations. Unrelated restaurants are treated separately.

Store-specific information shown on a restaurant page or during checkout—such as hours, fulfillment options, payment modes, or refund practices—supplements these Terms for that restaurant.

4. Eligibility and accounts

You may browse the Services if you are at least 13 years of age.

To create an account, place an order, or complete a payment transaction, you must have legal capacity to enter into a binding contract, or you must use the Services with the permission of a parent or legal guardian who agrees to these Terms on your behalf.

By creating an account or placing an order, you represent that the information you provide is accurate, current, and complete, and that you meet the eligibility requirements above.

You are responsible for maintaining the confidentiality of your login credentials and for activity under your account. We may suspend, restrict, or terminate accounts associated with fraud, abuse, security risk, or violations of these Terms.

Not every restaurant offers the same features. Available features may include guest checkout, account-based ordering, loyalty or rewards, coupons or offers, saved preferences, scheduled ordering, and brand-group features where disclosed.

5. Orders and acceptance

When you submit an order, you agree that you will pay the amount shown at checkout (including applicable taxes, tips, and fees), that your information is accurate, and that the order may be subject to availability, acceptance, and security checks.

An order is not final until:

• payment is successfully authorized or otherwise completed, if online payment applies; and
• the restaurant accepts the order, where acceptance applies to that restaurant’s workflow.

The restaurant may decline or cancel an order because of unavailability, pricing errors, suspected fraud, operational issues, or similar reasons. Scheduled order times, where offered, are estimates and may vary.

6. Pricing, taxes, fees, and tips

Restaurants are responsible for menu pricing, item availability, and restaurant-specific operational settings. Displayed prices, taxes, estimated times, and promotional availability may change before checkout is completed or before the restaurant accepts the order.

Taxes, tips, delivery fees (if shown), and any service fees displayed at checkout are calculated based on the restaurant’s configuration and the selections you make. Tip options, where offered, are controlled by the restaurant’s settings and your choice at checkout.

7. Payments

Payments are processed by the third-party payment processor displayed or otherwise identified during checkout.

You authorize the applicable payment processor to charge your selected payment method for the amount shown at checkout and any lawful adjustments related to your transaction. BiteBuddy does not store full credit card numbers.

Some restaurants may also offer pay-at-pickup or in-store payment options. If payment authorization fails, expires, is invalidated, or cannot be completed, your order may not be processed.

8. Changes, cancellations, and refunds

Once submitted, orders may not be changed or cancelled unless permitted by the restaurant or required by applicable law.

Cancellation and refund decisions are generally determined by the restaurant’s policies, subject to applicable law and any platform workflows used to support those decisions. If you believe you were incorrectly charged, contact the restaurant or BiteBuddy support.

If you initiate a chargeback or payment dispute, we and/or the restaurant may provide transaction records, order details, timestamps, device or network-related signals, and verification records as evidence. Accounts associated with fraudulent, abusive, or repeated improper chargebacks may be restricted. Loyalty, coupon, or offer benefits connected to a disputed transaction may be reversed where permitted.

9. Pickup and third-party delivery

Most BiteBuddy ordering experiences are designed for restaurant pickup. Where a restaurant offers delivery, fulfillment may be performed by the restaurant or by a third-party delivery provider arranged by the restaurant.

Delivery availability, fees, timing estimates, and delivery-provider terms (if any) are determined by the restaurant and any third-party provider involved. BiteBuddy is not a courier and does not guarantee delivery times or delivery service quality.

10. Loyalty, rewards, coupons, and promotions

Some participating restaurants may offer loyalty, rewards, coupons, or promotions. Unless otherwise stated, these programs are optional; available only at participating restaurants or disclosed brand groups; may be modified, limited, suspended, or discontinued; may have expiration dates or usage limits; are not redeemable for cash except where required by law; and may be cancelled or reversed in cases of abuse or fraud.

11. Communications and SMS terms

11.1 Service communications

By using the Services, you agree that we may send service-related communications, including order confirmations, receipts, pickup or fulfillment updates, refund or cancellation notices, account or security notices, one-time verification codes, and support-related messages.

11.2 Email marketing

Marketing emails are separate from service communications. We send marketing emails only with your consent or another lawful basis, and you may unsubscribe at any time. Marketing consent is not a condition of purchase. Email marketing consent is managed separately from SMS consent and may be restaurant-specific or brand-group-specific where disclosed.

11.3 SMS messaging

If you provide a phone number and request verification or enable notifications, we may send transactional SMS.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out.
• Reply HELP for help.
• Opting out of SMS may limit some phone verification or notification features.
• Marketing SMS requires separate consent and is not a condition of purchase.
• Transactional toll-free senders are not used for marketing purposes.

Additional privacy details, including how mobile information and SMS consent records are handled, are described in our Privacy Policy.

12. User conduct

You agree not to engage in fraudulent or deceptive transactions; submit false information; abuse refund, chargeback, coupon, loyalty, or offer systems; interfere with the security or operation of the Services; misuse automated systems; attempt unauthorized access; or use the Services unlawfully.

We may block transactions, require verification, restrict accounts, or suspend access where we reasonably suspect misuse, fraud, abuse, or security risk.

13. Third-party services

The Services rely on third-party providers for functions such as payment processing, email and SMS delivery, hosting and infrastructure, authentication, security checks, analytics on the marketing website, and, where a restaurant enables it, delivery. Those providers may apply their own terms and privacy policies to their services.

BiteBuddy remains responsible for the platform Services we provide to you under these Terms, but we are not responsible for third-party services we do not control, except to the extent required by applicable law.

14. Intellectual property

Platform software, BiteBuddy branding, design elements, and non-restaurant platform content are owned by BiteBuddy or its licensors. Restaurant names, logos, menus, and related restaurant content may be owned by the participating restaurant or its licensors. Except as permitted by law, you may not copy, modify, reverse engineer, or create derivative works from the Services without permission.

15. Service availability

We strive to provide reliable Services, but we do not guarantee uninterrupted, secure, or error-free operation. The Services may be unavailable or limited due to maintenance, updates, restaurant-side issues, network interruptions, third-party outages, security responses, or circumstances beyond our reasonable control.

16. Disclaimers and liability

To the fullest extent permitted by law:

• BiteBuddy is a technology platform provider only;
• BiteBuddy is not liable for the quality, safety, preparation, legality, or availability of food or beverages provided by restaurants;
• BiteBuddy is not liable for restaurant delays, cancellations, stock issues, fulfillment issues, or other restaurant-controlled matters; and
• BiteBuddy is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or loss of goodwill.

To the fullest extent permitted by law, BiteBuddy’s total liability arising out of or relating to the Services shall not exceed the greater of (a) the total amount you paid for the specific order giving rise to the claim, or (b) CAD $100.

Nothing in these Terms limits liability that cannot be limited under applicable law.

17. Indemnification

You agree to indemnify and hold harmless BiteBuddy and its affiliates, officers, employees, contractors, and agents from claims, damages, losses, liabilities, and expenses arising out of or related to your misuse of the Services, your violation of these Terms, your fraudulent or unlawful conduct, or your infringement of another person’s rights.

18. Suspension and termination

We may suspend, restrict, or terminate access to the Services if you violate these Terms; we detect fraud, abuse, or security concerns; a restaurant relationship ends in a way that affects the relevant service; required by law; or continued access would create operational, legal, or security risk. You may stop using the Services at any time.

If you use Restaurant Manager as restaurant staff, access is limited to authorized users and authorized restaurant data; you must maintain secure credentials and device access; and you may use customer information only as authorized for legitimate restaurant operations. We may suspend operator access for violations. Restaurant commercial terms remain governed by the restaurant services agreement.

19. Changes to these Terms

• Non-material changes may take effect when posted on this page.
• Material changes affecting user rights, fees you pay through the platform, or related data practices may be accompanied by email or in-service notice.
• Changes that require a new legal consent will be presented for consent before they apply to you.

The “Last updated” and “Effective date” at the top of this page identify when the current version took effect. Continued use after an update becomes effective constitutes acceptance of the updated Terms, except where a separate consent is required.

20. Governing law

These Terms are governed by the laws of the Province of British Columbia and the laws of Canada applicable therein, without regard to conflict-of-law principles. Any disputes that cannot be resolved informally shall be brought in the courts located in British Columbia, Canada, unless applicable law requires otherwise.

21. Contact information

Whitespace Studio LLP
BiteBuddy
Richmond, British Columbia, Canada
Email: support@bitebuddy.ca

Related documents: Privacy Policy.